Frequently Asked Questions

Webshop-related issues

I have a product related question. Who should I turn to?

Please send your question via email to info@zoldmami.hu

I did not get an invoice! When and how can I get it?

After placing your order we generate your electronic invoice and send it to the email address you have provided. In case you have not received your invoice please contact us at info@zoldmami.hu.

What is the cost of delivery out of Budapest?

We provide free delivery anywhere in Hungary for orders above 20.000 HUF, other than that the fee is standard (for Budapest and out of Budapest as well!) 1,490 HUF COD (collect on delivery) and 990 HUF in case of payment via bank transfer at placing order.

How much is the cost of delivery in Budapest?

We provide free delivery anywhere in Hungary for orders above 20.000 HUF, other than that the fee is standard (for Budapest and out of Budapest as well!) 1,490 HUF COD (collect on delivery) and 990 HUF in case of payment via bank transfer at placing order.

Who can I talk to regarding collection on delivery of my order?

We are in cooperation with GLS delivery. You can track the status of your order at the official website of GLS and you can get in touch with the courier regarding expected arrival time.

What if I order several items? Does that change the cost of delivery?

No, it does not. We provide free delivery anywhere in Hungary for orders above 20.000 HUF, other than that the fee is standard (for Budapest and out of Budapest as well!) 1,490 HUF COD (collect on delivery) and 990 HUF in case of payment via bank transfer at placing order, irrespective of the number of items ordered.

Delivery is delayed! What should I do?

Please get in touch with GLS! We are in cooperation with GLS delivery. You can track the status of your order at the official website of GLS and you can get in touch with the courier regarding expected arrival time.

What are the expiry dates and periods of the products?

The expiry date is shown on the packaging of each and every product we distribute.

Do you take back original, unopened products?

In case the product is unopened and the packaging show no damage at all, you have 14 days after receipt to return the product(s).

The product I have received is damaged and/or faulty! What should I do?

Please contact us at info@zoldmami.hu!

I have not received any feedback via email! What should I do?

EPlease be so kind to check your “Spam” folder becasuse in some cases our email gets “filtered” and ends up there. If you still cannot find it please contact us at info@zoldmami.hu.

I cannot get hold of you! What should I do?

Please contact us at info@zoldmami.hu.

Questions regarding ELLEN® products

Can I use the the probiotic tampon when I am not on my period?

The ellen® tampon should be used the same way you would use a regular tampon, which is only during menstruation. Your mucous membranes are drier when you are not menstruating. You can damage the mucous membranes and irritate the vagina if you insert and then remove a dry tampon.

Why is the Ellen probiotic tampon in a metal can?

The metal can packaging protects the product from overheating, direct sun and moisture. The cartons previously sold in Sweden could only guarantee a shelf life of 12 months at most. Our new packaging solution guarantees a shelf life of 18 months, a requirement from all retailers. Because ellen contains probiotics, it is important to use a packaging solution that will sustain the benevolent lactic acid bacteria.
With our new metal canister we can guarantee product quality and shelf life.

How often do I have to change the Ellen probiotic tampon

The tampon should be removed when it is saturated, which means that it is full of fluid. Removing a dry tampon can irritate vaginal mucous membranes. We recommend you leave the tampon in place for between four and eight hours. It is hard to be more precise since how much you bleed is unique and women normally bleed more at the beginning of their periods. The best solution is to test different alternatives. Be careful to use tampons with the right absorbency. You can probably try a smaller size if you notice that the tampon feels dry after wearing it at least four hours. Young girls seldom have regular periods in the beginning and everything from a few days of light bleeding to over a week of heavy bleeding is normal. The amount of menstrual fluid varies and is extremely individual. Most women average between 25 and 40 ml menstrual fluid every month.

Questions regarding ELLEN® products

How often should I use the probiotic tampons to have the beneficial effects?

The positive effect on the vaginal mucus flora of the Ellen tampons could be experienced already from the very first usage however in some cases for some women the positive effects only show after usage over two or three menstruation periods. The best effects were experienced in case of using them over minimum 3 menstruation periods, at least 3 days of the given periods and at least 3 Ellen tampons on each of the days used. The Ellen tampons should be replace regularly just as any other traditional tampons.

What is the effect of the lactic acid bacteria from Ellen tampons to the vaginal flora?

The probiotic lactic acid bacteria are applied to the centre of the ellen® tampon. When the warm menstrual fluid permeates the tampon, the bacteria are activated and spread to the surface and on to the vagina. Lactic acid bacteria produce lactic acid and contribute to maintaining a normal vaginal flora. The bacteria are self-regulating making it impossible to overdose.

Clinically proven effect
•     The good properties of lactic acid bacteria has been proven in several clinical studies.
•     Using ellen® leads to a balanced vaginal flora.
•     ellen® is safe to use.

Is it possible for the Ellen tampons to trigger any allergies?

Allergic reactions to Ellen tampons were observed only very rarely.

ellen® has a soft, thin surface that prevents fibre fluff. The tampon expands sideways and conforms to the shape of your body. Its rounded tip makes insertion easy. The tampon is made of 100% viscose and is unbleached. The string is made of 100% cotton and the surface of 100% polypropylene. The viscose fibres have been treated with LN® lactic acid bacteria. LN® comprises three probiotic lactic acid bacteria strains (L. gasseri LN40, L. fermentum LN99 and L. rhamnosus LN113).

Is it safe to use?

Yes, ellen® is a probiotic tampon intended for women who suffer from vaginal flora imbalance. It is also a convenient and safe sanitary protection product. ellen® is a product developed to promote women’s health – the result of many years of research in gynaecology, microbiology and biochemistry.

Each tampon contains a substance comprised of three different types of lactic acid-producing bacteria (probiotics), called Lacto Naturel (LN), which can help women who suffer from imbalance in the bacteria that colonize the vagina (the vaginal microbiome). Because the vaginal flora varies among women, introducing different types of lactobacilli can prove beneficial.

A good balance of lactobacilli reduces the risk of vaginal problems like itching, irritation and odorous discharge. Lactobacilli are naturally present in the vagina to protect the vaginal microbiome. By using ellen®, you introduce extra lactobacilli and can maintain a natural, healthy vaginal flora.

How to use them overnight?

Just like any other tampons, Ellen probiotic tampons cand be used for 6-8 hours during the night.

Storage and expiry?

Store ellen® in a dry, cool place, between 2 and 25°C. Because the tampons have limited keeping qualities, refer to the best-before date on the package.

Number of tampons per mini/normal/super?

Ellen tampons are available in 3 different sizes: MINi, NORMAL and SUPER. All Ellen tampons have the same amount of lactic acid bacteria. Mini has 14 tampons, Normal 12 tampons and the Super 8 tampons per can.
How much a woman bleeds during menstruation varies and differs from one woman to another. It is import to choose the right size for your needs. The ellen® probiotic tampon comes in three sizes. The different sizes have different absorbency capacities and should therefore be used according to the amount of menstrual fluid.

ellen® Mini: if your menstruation is light
ellen® Normal: if your menstruation is normal
ellen® Super: if your menstruation is heavy

How to use the Ellen Intimate Cleansing Foam and what is it for?

The ellen® Intimate foam is based on natural and Eco-friendly ingredients, which keeps you feeling fresh in your intimate area. It is mild and gentle and does not dry out the skin. Contains natural oil from Salvia Officinalis, together with Lactic acid to balance your pH and thereby maintain a natural defense to avoid irritation. It is free from parabens. Use daily instead of soap or shower gel.

Can every woman use the Ellen Intimate Cleansing Foam?

Most women are very sensitive in the intimate area. It can therefore be necessary to use a cleansing formula that is gentle for the mucosa and the sensitive skin in the outer intimate part to avoid irritation, itching and red spots. Ellen intimate foam is especially developed for sensitive skin and gives intense hydration and relief.

Use the foam daily when taking a shower. The foam has a mild fragrance to give a fresh feeling and leaves a soft and fresh feeling on the skin. Contains natural ingredients and mild detergents and does not dry out the skin.

At what age can you start using Ellen Cleansing Foam?

The Ellen Intimate Cleasning Foam can be used as of the first menstruation period.

Use the foam daily when taking a shower. The foam has a mild fragrance to give a fresh feeling and leaves a soft and fresh feeling on the skin. Contains natural ingredients and mild detergents and does not dry out the skin.

Can I use the Ellen Intimate Cleansing Foam every day?

Yes, Ellen intimate foam is especially developed for sensitive skin and gives intense hydration and relief.Use the foam daily when taking a shower. The foam has a mild fragrance to give a fresh feeling and leaves a soft and fresh feeling on the skin. Contains natural ingredients and mild detergents and does not dry out the skin.

What are the effects of Ellen Intimate Cleansing Foam?

The ellen® Intimate foam is based on natural and Eco-friendly ingredients, which keeps you feeling fresh in your intimate area. It is mild and gentle and does not dry out the skin. Contains natural oil from Salvia Officinalis, together with Lactic acid to balance your pH and thereby maintain a natural defense to avoid irritation. It is free from parabens. Use daily instead of soap or shower gel.

Why is the Ellen Intimate Cleansing Foam different to other similar products?

It contains lactic acid but no chemical additives (such as parabens). Contains natural ingredients and mild detergents and does not dry out the skin. The ellen® Intimate foam is based on natural and Eco-friendly ingredients, which keeps you feeling fresh in your intimate area. It is mild and gentle and does not dry out the skin. Contains natural oil from Salvia Officinalis, together with Lactic acid to balance your pH and thereby maintain a natural defense to avoid irritation. It is free from parabens. Use daily instead of soap or shower gel.

Can I use the Ellen Intimate Cleansing Foam during pregnancy?

Yes, since the product is dermatologically tested and contains natural oil from Salvia Officinalis, together with Lactic acid to balance your pH and thereby maintain a natural defense to avoid irritation. It is free from parabens. Use daily instead of soap or shower gel.

I have been using soap and shower gel for a long time without any problems! Does is make sense for me to switch to Ellen Intimate Cleansing Foam?

The ph of soaps are not optimal for the vaginal mucus flora.

What is the expiry of the Ellen Intimate Cleansing Foam?

The Ellen Intimate Cleansing Foam can be used for 6 months from opening.

The ellen® Intimate foam is based on natural and Eco-friendly ingredients, which keeps you feeling fresh in your intimate area. It is mild and gentle and does not dry out the skin. Contains natural oil from Salvia Officinalis, together with Lactic acid to balance your pH and thereby maintain a natural defense to avoid irritation. It is free from parabens. Use daily instead of soap or shower gel.

What is lactic acid bacteria?

Lactic acid bacteria is the collective name for bacteria that produce lactic acid. People have used lactic acid bacteria in the food industry for a long time to ensure better hygiene and preservation as well as to add taste and consistency to certain foods. Some types of lactic acid bacteria are part of human beings’ normal bacteria flora. Lactic acid bacteria are nourished through yeast processes. They live in highly nutritious environments, such as the digestive system of human beings, warm-blooded animals, plants and many food stuffs.

What is Salvia Officinalis?

Salvia officinalis (sage, also called garden sage, common sage, or culinary sage) is a perennial, evergreen subshrub, with woody stems, grayish leaves, and blue to purplish flowers. It is a member of the mint family Lamiaceae and native to the Mediterranean region, though it has naturalized in many places throughout the world. It has a long history of medicinal and culinary use, and in modern times as an ornamental garden plant

How does the composting process work?

Composting is the transformation of organic waste into compost. A pile of organic waste is attractive to micro-organisms that are normally present in the environment. If the water content is sufficiently high, the micro-organisms start to consume the nutritional substance. This means they break down the organic molecules, produce carbon dioxide, water and heat. At the end of the process, the initial waste is transformed into a substance called compost.

In commercial composting plants, this process is controlled and optimized in order to achieve a high conversion speed, control of the effluent, control of the quality of the final compost, etc.

Eco by Naty product are made of biodegradable material! What exactly does that mean?

The conventional plastic outer sheet has been replaced with a biodegradable material made from maize starch and cellulose fiber, both natural materials. This material, whilst being watertight, also allows the nappy to breath, resulting in an airier, dryer, cooler, and more comfortable nappy.

The outer breathable layer is based on GM-free maize starch, natural additives and biodegradable polyester which is 100% biodegradable in appropriate conditions.

The absorbing layer of a Naty nappy also consists of biodegradable chlorine free cellulose fluff pulp, blended with a small amount of super-absorbent granules which are necessary to enhance the absorbency of the nappy thereby reducing the number of nappy changes you will make.

What is the environmental difference between reusable nappies and ECO by Naty disposable nappies?

The two products are very different from a convenience & lifestyle choice aspect; however a comprehensive study by the Department for Environment, Food and Rural Affairs (Defra) shows that there is no significant difference in the environmental impact between disposable and cotton nappies. The full study can be found on their website www.environment-agency.gov.uk (An updated lifecycle assessment study for disposable and reusable nappies). We aim to use renewable resources as often as possible while also focusing on performance. Today, Naty nappies are one of the most environmentally friendly disposable nappy options available on the market.

Questions related to our NATY products

What does "biodegradable" mean?

A “biodegradable” product has the ability to break down, safely and relatively quickly, by biological means, into the raw materials of nature and disappear into the environment. These products can be solids biodegrading into the soil (which we also refer to as compostable), or liquids biodegrading into water. At Naty we use renewable resources whenever possible, however our nappies are not 100% biodegradable.

Questions related to our Super Food products

Questions related to our Super Food products

The detailed description of our Super Food products are to be found at each produtcs profile page. In case of any further questions please refer to info@zoldmami.hu! Many thanks!

Questions asked by our customers

I would like to know if I can get the intimate cream as a gift when I order a tampon?

Dear Emilia!

Unfortunately, we have ignored this level, we are sorry for you.

It will be so rewarding that it will be an action, and the jams will be the jams on the tampons.

Regards,

the Zoldmami team

I wish you a good day, I would like to ask you that a diamond-shaped energy wind is available. Thanks

No to Feri

I would like to ask for help and advice on what is recommended for the use of anti-age vaginal drying creams.

Dear Interested!

Probiotic intimacy is the solution that we propose to treat elderly vaginal dryness. The probiotic intimate cream protects the health of intimate female parts of the body while maintaining the natural hydration of skin and mucous membranes in external areas thanks to natural probiotics.